Quality Management System (QMS) Coordinator

Job Overview

As our Quality Management System Coordinator you will be implementing and refining our Quality Management System, administering quality training, metrics, and reports related to the delivery of our services.

Main Responsibilities

  • Develop, implement, and refine quality manual and program.
  • Cooperate with the function’s unit in formulating and establishing company policies, operating procedures, training, and goals related to quality matters.
  • Identify relevant quality standards and apply them.
  • Develop and maintain continuous improvement program for all functions.
  • Maintain and establish quality related metrics to support continuous improvement.
  • Perform and oversee quality audits to ensure quality objectives are met in close collaboration with other functions.
  • Analyze, evaluate, and present information concerning service quality, design, production capabilities, manufacturing problems.
  • Oversee and provide QC processes and procedures training and support to staff.
  • Produce regular reporting metrics summarizing results of QC training, implementation, and auditing.
  • Support our clients’ team to develop client specific quality plans as required to fulfill client requirements.


  • Minimum 5-7 years of relevant experience in a quality role, including understanding and implementation of quality management principles and procedures (ISO 9001 or similar).
  • Proven ability to understand quality and technical matters.
  • Post-secondary education: bachelor degree or college diploma in Science, Engineering or quality assurance discipline.

Attributes & Skills

  • Proven aptitude in quality processes with an understanding of full cycle and budgets.
  • Exceptional people skills and written/verbal communication, especially when applied to client relations; a confident customer-oriented team player.
  • Action-oriented with the ability to anticipate and address concerns.
  • Strong problem solving acumen.
  • Ability to work under pressure with a calm demeanor.
  • Proficiency with MS Office.
  • Proficient in data collection, analysis, and presentation.
  • A self-starter with strong organizational skills and the ability to take initiative with minimal supervision.

Considered Assets

  • Prior experience with ISO registration and the re-certification process would be an asset.
  • ISO Internal / Lead Auditor certification would be an asset.

Pipetel offers its employees competitive compensation, a bonus system based on company performance, health coverage/benefits and a supportive work environment. To apply, please send your résumé in PDF format. If you are passionate about what you do, we look forward to hearing from you: HR@pipetelone.com.